Position Summary

We’re looking for a Customer Service Representative to join our growing team!

In this role, you’ll be the go-to person for addressing customer inquiries, helping resolve issues, and ensuring every client receives a top-notch experience. From managing incoming requests and coordinating across departments to preparing reports and driving resolutions, you’ll be a key contributor in delivering service excellence and strengthening customer relationships.

If you thrive in a fast-paced, customer-focused environment and love solving problems with a positive, can-do attitude—we’d love to meet you. This is a great opportunity to make an impact, develop your career, and be part of a team that values collaboration, accountability, and continuous improvement.

key responsibilities

• Serve as the primary point of contact for customer questions, concerns, and account support
• Communicate with customers via phone and email in a timely, friendly, and professional manner
• Prepare and send requested customer service documents based on service level priorities
• Document all relevant interactions accurately in the CRM system
• Investigate and resolve customer inquiries and complaints; escalate issues when necessary
• Partner with internal departments—including Sales, Funding, and Management—to coordinate timely and effective responses
• Assist with administrative tasks including logging checks, identifying wire transfers, and completing manual processes
• Support specialized account maintenance tasks such as contract addendums, total loss handling, repair claims, and impound management
• Take on special projects and other duties as assigned by leadership

Skills & Specifications

• Excellent communication skills—both verbal and written
• Friendly and professional phone presence
• Strong critical thinking and problem-solving abilities
• Able to juggle multiple tasks while maintaining accuracy and attention to detail
• Highly organized and able to shift priorities quickly based on business needs
• Proven ability to collaborate across teams and departments
• Experience handling sensitive information with confidentiality
• Maintains composure and professionalism, even during challenging conversations
• Enthusiastic, dependable, and customer-obsessed

Education & Qualifications

• 3–5 years of experience in a high-volume customer service role
• Bachelor’s degree preferred
• Knowledge of billing and collections procedures is a plus
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work in office in Minnetonka, MN, with occasional flexibility

Who is Channel?

We are an independent lender and leading provider of equipment finance and working capital funding solutions for small businesses. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years. We are consistently recognized and awarded for our innovation, leadership and culture!

Why should I apply?

Channel is the perfect workplace for those who are motivated and have a desire to be part of a fast-growing, agile, and multi-faceted organization where you can make a difference every day.

The company offers a rewarding and flexible work environment and encourages innovation and team member development. Benefits include medical, dental, and vision plans plus HSA and FSA options, 4 weeks PTO, volunteer time off, floating holidays and company holidays, an employer-match company 401K plan, life insurance, long-term disability insurance, and remote work flexibility. Pay commensurate with experience.

The Legalities

Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.