Position Summary

The Customer Digital Product Manager role is best suited for an individual driven to produce a best-in-class portal integration and user experience within our industry. Their primary focus is to ensure operational system excellence and increased adoption of our customer-facing web portal across our existing partners and end-users as an overall portal product champion. This includes assisting the Sales and Customer Services Teams to drive customer portal understanding, best use practices, and to serve as the primary contact for both internal and external user questions, defect reporting, and optimization strategies. Effective leadership and communication, as well as a highly collaborative approach, are paramount to success, along with creative problem-solving and adaptability. This position will work across all Channel Business Units and work closely with IT, Portfolio Management, and Marketing, and will be based on-site in our Minnetonka office.

key responsibilities

• Prioritize product vision against customer and field enhancement requests to create and maintain an ongoing roadmap that continuously delivers an exceptional user experience
• Work across engineering teams to create project plans that track and deliver against the defined roadmap vision
• Create instructional tools and content for customer presentations and training to drive awareness and implementation of existing, new, and revised portal functionalities
• Serve as a web portal product champion through thought leadership and instructional best practices
• Create and disseminate metrics tracking portal usage and define strategies to increase adoption
• Partner closely with Marketing Manager to establish marketplace awareness and communication strategies
• Understand the competitive landscape as an input for portal product planning and enhancements, enabling near-term differentiation and long-term competitive solutions
• Collaborate with cross-functional leads to assess and continually improve all aspects of portal operation and customer adoption and to establish baseline KPIs and regular performance monitoring strategies
• Partner with the CMO, Sales Leadership, IT, and Customer Services on an approach to capture customer feedback regarding operational defects, promote best use practices, and user-based review sessions to guide ongoing portal enhancements
• Engage the CMO, marketing design team, and other cross-functional partners to collaboratively plan and create a full suite of portal functionality training collateral (videos and other media) for both internal and external team application
• Continuously research emerging technologies and similar industry products, and digital trends, to identify opportunities for innovation and add value to current capabilities, including attending trade shows, industry events, and seeking out vendor demos to stay on top of the latest technology trends
• Manage product adoption and engagement through leading the onboarding of new customers and partners with a technology welcome cadence to introduce all applicable portal tools and services. Work with marketing and sales to help promote portal adoption rates with existing customers and partners.

Skills & Specifications

• Strong communication, interpersonal, and presentation skills
• Ability to juggle and prioritize multiple tasks within distanced and local team environments across multiple business units
• Project Management, planning skills, and familiarity with Agile planning and collaborating with technical teams
• Ability to create tools and content to ensure partners and end-users are able to seamlessly leverage digital tooling

Education & Qualifications

• 3+ years of product management experience with a focus on software or digital applications
• Proficient in Microsoft Word, Excel, PowerPoint, and Visio
• Degree in Business Administration, Marketing, Information Technology, Education, or other related degree, or combination of education and experience
• Experience in the Finance industry (a plus)

Who is Channel?

We are an independent lender and leading provider of equipment finance and working capital funding solutions for small businesses. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years. We are consistently recognized and awarded for our innovation, leadership and culture!

Why should I apply?

Channel is the perfect workplace for those who are motivated and have a desire to be part of a fast-growing, agile, and multi-faceted organization where you can make a difference every day.

The company offers a rewarding and flexible work environment and encourages innovation and team member development. Benefits include medical, dental, and vision plans plus HSA and FSA options, 4 weeks PTO, volunteer time off, floating holidays and company holidays, an employer-match company 401K plan, life insurance, long-term disability insurance, and remote work flexibility. Pay commensurate with experience.

The Legalities

Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.